Not receiving email notification

[L J]

Our team cannot receive an email from JIRA. Following are the results of the research I've done. Can somebody give any idea why we are encountering this issue. Thanks

• Cannot see the "Configure new SMTP mail server".
• Sent a test email, JIRA says that email has been sent, but nothing has been received.
• All Notifications Troubleshooting are saying that email notification are working properly but no emails are being received by JIRA users.

problem is i can't see the outgoing email config. i can only see the attached. note i am a site-admin and JIRA administrator but not JIRA system administrator. some are saying that i have to be a JIRA system administrator to access the outgoing email config. Unfortunately i cannot see the option to add a JIRA system administrator. 

[L J]

We are using JIRA cloud

[Ivan Golodov]

By the way we have the same issue in Jira cloud right now. And I can't find any solution so far.