Not receiving email notifications from Jira

[Scott.Stevenson]

I have (supposedly!) set up a daily trigger to receive an email reminder from Jira for specific actions. However I am not receiving the emails.

Please can you confirm the steps I need to follow to check why?

Thanks

[Kevin Christmann · Accepted solution]

How did you set this up? Is this a subscription or maybe an automation rule?

[Scott.Stevenson]

Hi - I believe this is a subscription.

Thanks for helping Kevin, much appreciated

Scott

[Kevin Christmann]

@Scott.Stevenson after saving your filter, you'd go to Details and choose new subscription. It would look like this.

Is it possible there are no issues found? If not and you don't have that bottom box checked. It won't send.

Also confirm that you properly saved your subscription. If you did, when you click on the details of your subscription you'll see it listed as an existing subscription that you can manage.

[Scott.Stevenson]

Thanks Kevin.

I think the subscription and the filter are set up correctly (and as you have shown in example)

What should be in the drop down for recipients?

[Scott.Stevenson]

so if I go to my filter set up I will see what I need to check but do I need to do anything else to also get an email reminder? And how do I do that?

[Kevin Christmann]

@Scott.Stevenson what you have seems correct. You should now get that email reminder for this subscription every weekday at 9am.

[Scott.Stevenson]

@Kevin Christmann exactly, but I don't ever get the emails! 

Can you confirm that for 'recipients' it should be "Personal Subscription" selected?

[Kevin Christmann]

@Scott.Stevenson yes that should work just for you.

One thing you can try is to force it to run.

1. Go to your filter

2. Go to Details

3. Go to Manage subscriptions

4. Click Run now on your subscription to force it to run

[Scott.Stevenson]

I have already done that several times! Still no emails received!

I am clearly not great on Jira but this is nuts!

Is there a way to check the email address that would be used in "Personal Subscription"? 

And thank you so much for helping me.

[Kevin Christmann]

@Scott.Stevenson it would go to whatever email you see if you click your profile icon at the top right.

Are you a Jira admin? If you are, as a test, you could create a Jira group, add yourself to that, and then have the subscription send to that group. (But that shouldn't be necessary.)

Are you in Jira Cloud or Data Center?

[Scott.Stevenson]

Hi again,

Jira Cloud.

I may try the Jira group idea although that should not make a difference as you say.

Thank you for trying!

[Kevin Christmann]

@Scott.Stevenson do you get other Jira related email notifications ok?

[Scott.Stevenson]

Hi @Kevin Christmann 

I raised a ticket with the Jira Helpdesk and learned there "were some blocks on my account that was preventing e receiving the emails. These have now been removed."

Just tested again and it works - so whilst unsure what the "blocks" were, it at least works now!

Thank you again for your help.

Scott

[Kai Becker · Accepted solution]

Hi @Scott.Stevenson 

welcome to the community and thanks for your question.

Could you please get a little into detail on how you set up the reminder?

If you meant setting up a filter including a subscription: This won't send an email (by default) if the filter returns no issues.

[Scott.Stevenson]

Thanks Kai - I think I mean the latter!

We have a filter set up for daily actions and want this to also generate an email (to effectively remind to check at certain times of the day)

So when in Jira and selecting this filter I can see the task in hand but, if I forgot to check the filter, I would not perform the task. So I want to get an email also to remind me.

Is there something else I need to do to ensure the email is sent, in some cases this may be 3 times per day at certain specified times)?

I appreciate you looking at this.

Thanks

[Kai Becker]

Hi @Scott.Stevenson 

your configuration looks right. I just saw, that you are using a free plan of Jira cloud.
Are you aware of the limit of 100 notification mails per day? 

Might this limit already be reached? 

[Scott.Stevenson]

I don't believe we will be anywhere near 100 notifications per day, probably still in single digits.

Could this be anything to do with my email settings in Outlook, etc.? Assuming not, I just don't get any emails .I get the notification (bell) in Jira but nothing associated received to my email.

Frustrating!