Not receiving email notifications or In App notifications from JIRA

[Sardar Basha Nawabjan]

I am not receiving the email notifications or In app notifications from JIRA, I have checked the Personal settings > Project and issue notifications section, it is enabled, can anyone please help?

[John Funk · Accepted solution]

Hi Sardar - Welcome to the Atlassian Community!

If you are not receiving any emails from Atlassian, you need to open a support ticket with Atlassian to check the email address to see if it is on the Suppression list at Atlassian. 

https://support.atlassian.com/contact/#/

[John Funk]

Very good - so can you click on the Accept answer button above for me to close this one out? Thanks!

[Sardar Basha Nawabjan · Accepted solution]

Hi @Lisa Forstberg 

The Issue is resolved,  thank you!

[John Funk]

How did it get resolved? (for future readers)

[Sardar Basha Nawabjan]

Hi @John Funk , my IT helpdesk raised a ticket with JIRA, that have been resolved.

[Lisa Forstberg]

Hi @Sardar Basha Nawabjan 

 I would:

- relaunch your webbrowser

- ensure you are logged in

- check the notification scheme of the project you work in

- check your profile > notifications

- check your profile > check your email account

- check your spam folders in your email client 

br

Lisa