Not receiving verification code in my BYUPATHWAY.EDU microsoft mail

[Alabi Aderonke]

I have tried to log in to create a jira account with my byupathway.edu, student microsoft account but I am not receiving any verification code. 

[Andy Heinzer]

Hi @Alabi Aderonke 

Could you try to verify with that account once more?  I can see that someone else appears to have already cleared the suppression for all users on that domain as of yesterday.  If the account is still not receiving the verification mail, please let me know the email address in question and I can investigate this further.

Andy

[Alabi Aderonke]

@Andy Heinzer ,

I just tried now and still did not receive the verification code.

Kindly assist,  as this is already affecting my assignment submission. 

Regards

[Andy Heinzer]

Hi @Alabi Aderonke 

From our side, it appears that the message is being accepted by your mail server:

Timestamp	Atlassian Mail Transaction ID	Message ID	Event Type	Response
2025-05-27T22:28:53.390Z	6cbc0dcc-d482-4317-a826-f55a000d5f03	<6cbc0dcc-d482-4317-a826-f55a000d5f03@id.atlassian.com>	delivery	250 2.6.0 <0101019713dcdc72-4592ee6d-08eb-4124-8a60-26f21cf69091-000000@us-west-2.amazonses.com> [InternalId=44422846751178, Hostname=CH0P221MB0315.NAMP221.PROD.OUTLOOK.COM] 24332 bytes in 0.508, 46.688 KB/sec Queued mail for delivery

If you are not receiving these, then I would recommend reaching out to your mail admin.  There might be something else that is blocking that message from reaching your inbox, like a spam quarantine or some other kind of filtering external to our services.

Regards,

Andy

[Brant Schroeder]

@Alabi Aderonke welcome to the Atlassian community

Looks like someone has escalated this to Atlassian support.  They will be able to take a look at it.  Did you make your community account with the same email address?