How to configure notifications for ticket update, not only for the assignee i.e. Additional Assignees?
Hi @Ryota Hashimoto ~ there are various ways you could approach this:
1. Add additional users as watchers
2. Update the notification scheme to include your additional assignees / groups
3. Automation rule
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Hi @Ryota Hashimoto You can decide who gets a notification on which event by changing the configuration of the notification scheme.
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