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Notification mails are not coming for admin account

akanksha anand
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August 6, 2018

Hi

I have all the access and admin rights for the JIRA account but I am not receiving any emails regarding any changes made by the team on JIRA. 

All notifications emails are not coming.

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 7, 2018

Hi Akanksha,

Admins don't receive notification from all changes on tickets or other changes, for example, if someone deletes a user or customer.

To see what changes are being made on projects and users you can check the Audit log.

If you want to receive notifications from tickets created/modified, you must access the project settings of the desired project, then click on Notifications > Action > Edit notifications > Click on "Add" of each notification you want to receive and select a "Single user" to add your email.

Hope this helps!

Regards,
Angélica

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