Notify commenter about Out of Office and add a comment

[Pratik Toshniwal]

Hello,

Scenario:

User A comments on an issue seeking @B's attention. B is out of office.

Outcome:

Notify A that B is out of office (could be via email) and include a comment in the issue saying that B is out of office. 

I came across Out of Office Assistant Plugin, but that works only for re-assigning the issue to someone else. 

[joehardin · Accepted solution]

Pratik,

I can think of a couple options here.

Option A: If you look at what Office Assistant is doing, it's basically requiring that each user fills out a form of when they'll be out of office. You could set this up yourself just as a new project in jira (we'll call this project 'Out of Office").

Then using jira automation, you could create a rule that when a comment is created and contains a mention of "user XYZ", do a JQL search for any user who has an entry in your new 'out of office' project and check if the out of office timeframe matches the current date, then send an email to the commenter. 

Option B: Jira automation also accepts webhooks. There may be a way to have the out of office person's automatic out of office email reply trigger a webhook to jira. This approach would be far less reliable and more complicated.