Number of reopening - how to?

[Rumceisz]

Hi All,

our user community needs the number of reopening for each issue on particular projects. Specifically when the issue was transitioned from Resolved to Reopen.

Is there a way to do that? It's something to do in post functions?

Thanks a lot!

Rumi

[Vishnukumar Vasudevan · Accepted solution]

Alternatively, you can consider installing ‘JIRA Enhancer Plugin’ it adds a custom field type called ‘Re-open’ counter. Please refer http://www.jiraenhancerplugin.com/for more details.

[Nic Brough -Adaptavist-]

You can create a number field and use "add to custom field" type post functions.

It's also possible to create scripted/derived fields to extract it from the history, and there are some addons in the marketplace that implement those counters.

[Rumceisz]

Hi Nic,

there is no "add to custom field" type post fiunction. I'm really not acquinted with that scripting languaage. If I have custom field X then how does it look like Custom_field_X.value =Custom_field_X.value +1 ??

Thanks,
Rumi

[Nic Brough -Adaptavist-]

No, you need a plugin for that - either a scripting plugin or one of the plugins that contains an "increment custom field" function.

[Rumceisz]

Thanks.

Is there a SQL query which gets that info? At least we run this every week.

Thanks again!

[Nic Brough -Adaptavist-]

I'm not an export at SQL, just know the basics, and you're probably better off understanding the data instead of just having some SQL that does it from one angle (such as the below, where I've started from the actual change of status record. But you might want to approach it from an issue view)

Read changeitem for lines like "status changed from xxx to Reopened". Then join that to changegroup to read the issueID off which ties the change of status back to the jiraissue table.