On Edit screen error is displaying "An error occurred whilst rendering this message. Please contact

[GK]

Hello,

I added Group Signoff and when I got edit screen i see below error message. Anyone seen below error and how to fix this?

An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'setEntryByLoggedInUser' in class de.polscheit.jira.plugins.customfields.GroupSignOff threw exception java.lang.StringIndexOutOfBoundsException: String index out of range: -59 at

Thanks

Geeta

[Frank Polscheit · Accepted solution]

Geeta,

Please upgrade to the latest version 2.4.6 of Group Sign-Off, being available for Jira 7 as well as Jira 8 on the Atlassian Marketplace: this should be fixed using v2.4.6.

In order to create a support request, please just write an email at support@group-sign-off.polscheit.de, which will create a related issue in Jira Cloud. That's much better to track as well as to communicate in case of clarifications and/or questions!

Because this post is not tagged with the app id, I got no notifications and find it be random, only.

Kind regards,
Frank

[Frank Polscheit]

I added the correct app id as tag, now.

[GK]

Thank you Frank,

Geeta