On JIRA home page, Click on “Create Filter” then I will get direct issue detail view Instead of a template being offered

[Dnyaneshwar Borase]

From my JIRA home page, I click on “Create Filter”, and instead of a template being offered (I assume that’s what I should see) I get direct issue detailed view.This looks like a bug in Jira itself, or something has been misconfigured. User have only Jira-User & user permission.Please let me know what is the problem. 

[Maxfield B]

The same thing happens to one of my users. 

Happened again today. Going to Issue Search and switching from Detail to Basic View seems to fix it.

[Nic Brough -Adaptavist-]

What do you mean by "JIRA home page"?  Can you show us where this "create filter" option is appearing for you and what it goes to when you click it?

[Dnyaneshwar Borase]

JIRA dashboard page.In Favorite Filter Gadget we clicked on "Create Filter" Tab.User have only Jira-User & user permission

[Nic Brough -Adaptavist-]

Ah, ok, that gadget.

I think you need to look again at what you land on when clicking the link.  It does NOT take you to "direct issue detailed view", it takes you to the "issue navigator", which is the main place where you create filters.

[Dnyaneshwar Borase]

Whenever clicked on "create filter" it should go to issue list view.But in my case It direct go to single issue detailed view.

[Nic Brough -Adaptavist-]

Could you give us the full url you land on when you click the button?  (Drop the server name if you want, we're only interested in the internals.  If for example, you were on https://nic.atlassian.net/ and landing on https://nic.atlassian.net/flibble/something when you click, we just need to see the /flibble/something bit)

[Dnyaneshwar Borase]

1.jpg

[Nic Brough -Adaptavist-]

No, I asked for the url of where you land, after clicking it.   Your first comment told us what you were clicking.

[Dnyaneshwar Borase]

I land directly http://wksdl00511:8080/browse/ABCD-87?filter=

[Dnyaneshwar Borase]

I should land http://wksdl00511:8080/issues/?filter=

[Nic Brough -Adaptavist-]

Ok, that's just what I was looking for.

Now, if you go to the dashboard again and hover the cursor over the "create filter" button, does your browser give you a tooltip with the link in it?  If not, then could you use the browser developer tools to examine the page and see what the code for the button is.

[Dnyaneshwar Borase]

Hello Nic, 

I tried as per your suggestion,my browser gives me tooltip with the link.

http://wksdl00511:8080/issues/?filter=

[Dnyaneshwar Borase]

when i clicked on "create filter" then it goes to http://wksdl00511:8080/issues/?filter= this link & suddenly after that it goes http://wksdl00511:8080/browse/ABCD-87?filter=  this link

[Nic Brough -Adaptavist-]

Ok, there's something broken in your installation.  Do you have any custom javascript or hacks?  Nothing should be redirecting the navigator like that.

Also, could you try a different browser?