On form submission show ticket number?

[Jamie Sutherland]

Seems an obvious thing but I'm going round in circles!

1. I created a form to submit a bug
2. A user fills in that form
3. They get a screen saying thanks

Now what?  I need that user to know the ticket number, so they can chase it later with me.  If they go into the project then look in the backlog they can find it, but that is loads of extra steps for something they should surely see immediately.  There must be a way to customise the form submitted screen to include it?

[Lana Galtz]

I have the same question. Notifications are turned on, set to send updates to "All Watchers, Current Assignee, Project Lead, Reporter" but no one gets notified about the created issue. That applies to any trigger event.

Looking at the Project email audit I don't see any "unsent items".

Slack notifications work, but emails don't.

Please advise. 

[Trudy Claspill]

Hello @Jamie Sutherland 

Welcome to the Atlassian community.

Do you have Notifications configured for your project so that Reporters get notified when they create a new issue?