On github app getting we couldn't create this branch because something went wrong error

[Ariel Gavillon]

When trying to create a GitHub branch from Jira, we're getting we couldn't create this branch because something went wrong , but we can't figure out what went wrong, where the issue is, no logs, nothing.

Any idea??

[Bandarupalli Sai]

@Ariel Gavillon  - It typically indicates a problem with the integration between Jira and GitHub. This can be caused by various factors such as permission issues or configuration problems.

• Ensure that the integration between Jira and GitHub is active and correctly configured.
• Verify that the GitHub user has the necessary permissions to create branches in the repository.
• The user must have at least write access to the repository.
• Try creating the branch manually in GitHub using the same user account to confirm that there are no issues with permissions or repository settings.
• If you can create the branch manually, the issue likely lies in the integration configuration or permissions set up in Jira.

Hope this helps!