OnDemand user limit says 100000 when it should be 25

[Dan Cormick]

Is anyone else experiencing this issue? Our OnDemand user limit says it's 100000 when it should only be 25. It's causing our Tempo licence to become inactive due to a user limit mismatch.

[Mauro Badii · Accepted solution]

Hi Dan,

Some OnDemand instances are having problems on the way licenses are calculated.

There has been a temporary fix being rolled out, that enables a 100,000 user license, so this is expected.

Your original user license will be set back once the root cause of the bug has been fixed - which may take a few days.

Cheers,
Mauro

[Mauro Badii]

I forgot to mention Dan, about Tempo licenses, there has been a bug report, https://jira.atlassian.com/browse/AOD-6703 to address the issue that you are experiencing.

In order to work around the current bug please login to https://my.atlassian.com add a trial license of Tempo to your OnDemand subscription.

Please log an issue on Atlassian Support if you have more doubts and we'll keep you updated.

Cheers