One large file attachment has affected all file attachments and images in a single issue

[Donald M]

Hello,

I have uploaded a 46MB and 52MB file to one issue. After that, all images and file attachments are not accessible.  I temporarily disabled "New Jira issue view" and deleted these 2 file attachments. When I enable "New Jira issue view" again, the problem returns.  I prefer to use "New Jira issue view" especially to enter tables in my comments.  I don't have any problem with other Jira issues which never had a large file attachment.

Is there any solution to fix the problem with this one Jira issue?  I will need to check all future attachment sizes, unless there is a way to configure the maximum file attachment size.  If there is, what is a safe limit size?

Is there a way to send a request to Atlassian to assist in fixing this problem?

Thanks!

Others cannot see images, nor download file attachments.

Images are not visible (above). Attachments are not downloadable (below).

[Bill Sheboy]

Hi @Donald M 

Here is the documentation on configuration of your maximum attachment size:

https://support.atlassian.com/confluence-cloud/docs/configure-attachment-size/

If you have a standard or premium cloud license, and are the site admin, you can submit a ticket here to get support trying to fix this issue:

https://support.atlassian.com/contact/#/

Best regards,

Bill