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One user is not receiving JIRA notifications

Jen Leger
Jen Leger
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March 11, 2024

It was working before but it has suddenly stopped.  Now she no longer receives emails when she's tagged on a ticket. ticket status changes, etc.  She is our main support person and logs the majority of our tickets.

From reading previous emails it looks like possibly the emails are bouncing, how do I clear out the issues so that email is working again?

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Andy Heinzer
Andy Heinzer
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March 11, 2024

Hi @Jen Leger I found a single user on your domain that appears to have been responding with an SMTP bounce reply when we tried to send email to them back on Feb 22nd

550 5.1.1 <emailaddressredacted> recipient rejected

I have cleared the suppressions from our side for this user and all other users on your domain.

Andy

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John Funk
John Funk
Community Champion
March 11, 2024

Thanks @Andy Heinzer !!

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John Funk
John Funk
Community Champion
March 11, 2024

Hi Jen,

You will need to open a support ticket with Atlassian to see if the user's email has ended up on the suppression list. 

https://support.atlassian.com/contact/#/

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