Oops 500 Sorry, we had some technical problems during your last operation.

[hsieh yiyu]

Hi,

I meet a problem that GUI display Oops 500 message.

Sorry, we had some technical problems during your last operation.

I capture the log (logs/atlassian-jira.log) display below:

Could you help me how to solve it？ 

2018-03-01 19:14:15,790 http-nio-8080-exec-1 ERROR - [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet action threw exception
java.lang.NoClassDefFoundError: Could not initialize class webwork.dispatcher.GenericDispatcher
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.prepareDispatcher(JiraWebworkActionDispatcher.java:196)
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:133)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
... 86 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)

[hsieh yiyu · Accepted solution]

The issue happened on reboot JIRA.

The JIRA version is JIRA v7.4.3.

No help to restart.

Use JRASERVER 62486 can be solved this issue. Ths.

[somethingblue · Accepted solution]

Hi hsieh,

• When do you experience this issue, e.g. when creating an issue, at setup, etc?
• What version of JIRA are you on?
• Does a restart help?

There is an older bug that was fixed in 7.3.9 that may match what you're seeing.  You can find it at JRASERVER - 62486: Accessing a non-existent url in JIRA during startup will break access to the instance until a restart is performed.

Let me know if that helps.  If not please provide the answers to the above questions and we'll go from there.

Cheers,

Branden