Our admin account is unable to receive verification emails and we can't open a support ticket.

[Affan]

Our admin account is unable to receive verification emails, and we can't open a support ticket because only admins can create tickets.

We've tried sendind and re-sending verification emails but no luck yet. We've checked the spam folder as well. 

How do we solve this issue?

[Laurie Sciutti]

Hello @Affan and welcome to the Community!  I've requested Support assistance on your behalf.  

[Affan]

Appreciate you, Laurie!

[Andy Heinzer]

Hi @Affan 

I was not able to locate any messages sent to your domain from our cloud services in the last 24 hours that show a bounced or delayed response.  That said I did attempt to clear any suppressions from our side for your domain.

I would suggest trying to have your admin resend the verification once more.  If that user is still not receiving this, then I would want to know more information about that user.  For example either their email address or their Atlassian Account Id could be used from my side to take a closer look to see if the message sent is getting bounced or not.

Thanks

Andy

[Affan]

Hello Andy,

Appreciate your prompt response to this. 

I did just try to log into our admin account and I still didn't receive any verification emails. I am able to receive other account-related emails like plan upgrades and so on. 

I checked the spam folder as well.

The email address is

Please let me know if you need any other information from my side.

Thanks,

Affan

[Andy Heinzer]

Hi @Affan 

I'm not seeing a problem from our side here.  So I created a support ticket on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1157319

Andy

[Affan]

Thank you!

I tried to sent a Can't Log In email as well but even the recovery link didn't come through.

[Trudy Claspill]

Hello @Affan 

Welcome to the Atlassian community.

On a side note, this is another good example of why it is a good idea to always have at least two accounts with Organization Admin access for your Atlassian Cloud Organization.

[Affan]

Absolutely. I thought my account was also an admin account but unfortunately that's not the case.