Our email notification is not working at all with On Demand

[Tony Shoesmith]

No automatic email notifications are being received by project staff. When I do a test send from the administration mail page, it generates an error

535 5.7.8 Error: need authentication from <IP Address of our mail gateway> #SMTP#

It seems the email is being sent in the email name of the user when it should be sent from something that ends in atlassian.com

Any ideas?

[Michael S · Accepted solution]

Tony,

Probably easiest to raise a support request in the OnDemand project at http://support.atlassian.com - it seems like the sort of issue that we can help with.

[Jeremy Largman]

For the record this turned out to be that there was no notification scheme associated with the project. OnDemand comes that way, to avoid spamming people.