Password Reset with LDAP

[Leslie Coleman]

We have recently moved from a Crowd directory to an LDAP. Everything is working fine, except the Password Reset hyperlink on the Log-In page in Jira, is still pointing to the Crowd directory. Can anyone help me find out where (and how) to change the password function, using our LDAP User Directory?

[Tiago Comasseto · Accepted solution]

Hi Leslie, I'd suggest to check two configurations:

• External user management, check whether it's on or off;
• $JIRA_INSTALL/atlassian-jira/WEB-INF/web.xml, check whether there is any modification to this file.

I hope it helps.

Cheers

[Tiago Comasseto]

Hi Leslie, I'm adding this comment just to share the information from the support ticket with our community. We noticed that the login gadget was modified according to this KB.

Cheers

[Leslie Coleman]

1. Unzip the jira-gadgets-plugin-x.jar from the atlassian-bundled-plugins.zip file.
2. Modify the gadgets/login.xml file in the jira-gadgets-plugin-x.jar file
1. (Do not need to do this step in version 4.3)
2. Search for "forgotPassword.hide();" in Jira 4.2.2 it is on line 77
   1. Comment this line out so that the "Can't access your account?" link will be re-enabled
3. Search for "buttons-container", in Jira 4.2.2 it is on line 217, at the bottom of the file.
   1. Within this tag you will notice a section
   2. ?

      <a class="cancel" href="__ATLASSIAN_BASE_URL__/secure/ForgotLoginDetails.jspa" ......
   3. Modify the section in between the quotes in the href tag with the url of your choice.
4. Copy the jira-gadgets-plugin-x.jar back into the atlassian-bundled-plugins.zip file.
5. Restart Jira

[Leslie Coleman]

This is a compilation of several answers; and this is what ultimately allowed me to change the URL that was underneath the "Forgot My Password" hyperlink.