Permission Helper dropdown shows No users

[Nikita Ajwani]

When I wanted to asisgn issues, the reportee dropdown showed only my name.

Then I went to Permission Helper to check and the Permission Helper dropdown shows no users, not even my own name.

However, there are 6 users in the tool and they have been asisgned permissions and issues earlier.

Please suggest 

[Dario B · Accepted solution]

@Nikita Ajwani ,

The  reported behavior was caused by an incident that affected some Cloud instances between 6UTC and 9UTC last Friday. A public update about this incident was posted to the Atlassian's status page for Jira Software and you can find it by clicking on the below link:

• https://jira-software.status.atlassian.com/incidents/zfpp02khwd0h

For the future:

• When observing any unexpected change of behavior/misbehavior you can visit the Atlassian's status page hub to check for ongoing incidents at: https://status.atlassian.com/
• You can also subscribe to the status page for any product you own, so that you will be notified in case of any ongoing Incident affecting those products, by following the below steps:
  1. Go to https://status.atlassian.com/
  2. Open the status pages for each of Atlassian's products and services you would like to be notified about (e.g. in this case Jira Software)
  3. Click on the Subscribe to Updates button (upper left corner of the page).

I hope this  helps. Please let me know in case you have any question on this topic.

Cheers,
Dario

[Thomas Deiler]

Edit: Removed my original post to avoid confusion.