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Portal Access Permission

Software Consultancy
Software Consultancy
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July 4, 2018

Hi,

 

We have an issue that we activated the support portal for Jira service desk but the user can't see all the issues he opened through the portal. Can you please help us in solving this issue.

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Gezim Shehu [Communardo]
Gezim Shehu [Communardo]
Community Champion
July 4, 2018

Maybe it's just a matter of filtering issues? Status?

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Yogesh Mude
Yogesh Mude
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July 4, 2018

Hi @Software Consultancy

Welcome to the community!

Please have a look at the below KB and validate have granted the permission for that respective customer.

https://confluence.atlassian.com/servicedesk025/using-custom-permission-schemes-754977475.html

https://confluence.atlassian.com/servicedeskcloud/set-up-customer-permissions-732528940.html

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