Possible to hide item in field when transitioning workflow?

[John Schultz]

We are trialing JIRA and the final issue we are trying to work around is allowing an issue to be closed but not display the Fixed resolution as an option. We have a workflow transition to close a fixed issue, but I'm looking for a way to let anyone close an issue from any workflow state for other reasons (won't fix, duplicate, etc.) without letting Fixed be an option. Thanks!

[Christian Czaia [Decadis AG] · Accepted solution]

If I get you right you can use transition properties to limit the resolutions:

Go to the transition in your workflow editor, edit the properties and add:

jira.resolution.exclude = <id> of fixed (probably 1)

[John Schultz]

Thanks Christian, that is exactly what I was looking for! JIRA didn't like the key you mentioned, but Google found a previous post (from yourself, amusingly!) that said to use jira.field.resolution.exclude as the key.

[Bharadwaj Jannu]

Do you require Fixed option but not visible to users or else you not at all require Fixed?

If you not at all require Fixed option, you can remove from Admin->Resolutions->{Delete Fixed option}

Otherwise you need to write some script to hide Fixed from users.

[John Schultz]

I wasn't able to resolve this issue per se, but I think I've mitigated it somewhat by making a resolution other than Fixed the default resolution and moved the Fixed resolution farther down the list of resolutions.