Post function won't fire for "Done" status

[Justin Burger]

Hello,

I have a POST Function which updates ZenDesk when the status of a JIRA ticket changes. The post function works with ALL statuses except for Done. Is there something special I need to do to get the post function to fire on the Done Status?

[karan.shukla]

I am also facing with issue with the JIRA/ZD integration. Hopefully Atlassian can take a look at this.

The ZD logs don't give any indication and neither do the Jira logs

[Nic Brough -Adaptavist-]

Post-functions do not run "for status", they run when a transition is executed.

What transition is this post-function on?  What does it do, and what is it supposed to do?

[Justin Burger]

anytime something transitions into Done it should update a ZenDesk ticket..

[Justin Burger]

We allow transitions from any status to any other status. I clicked the "Done' transition, see this screen, define the port function. If I do this with ANY other transition it works.. it's just "Done" that does not.

[Nic Brough -Adaptavist-]

Ok, that's clear.  I'm afraid to debug this, there are only two things we can do

• Look at Zendesk to see what it is getting from Jira and work out why it is not updating
• Read the Jira logs to find out what errors are occurring or being returned by Zendesk.  We can't do this ourselves, only Atlassian support have access to them.

I think you'll need to check to see what you can find in Zendesk, and if that does not help, raise a support request with Atlassian to get them to read the logs.  Https://