Priority of tickets that are opened by mail

[Rzuniga]

Hello team, you can assign the priority of the tickets that arrive by mail? I have configured a mailbox in which if an email arrives a ticket is opened but it opens them as MACD I would like to know if I can enter in the body of the mail some code that changes the priority to p3

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Rzuniga ,

default priority is applied for tickets created by email. Are your email for JIRA Service Management project or through an incoming mail handler?

Ciao,

Fabio

[Rzuniga]

I think is JIRA Service Management Project, i have a personal mailbox and setup this email on jira project. 

[Fabio Racobaldo _Herzum_]

You could setup an automation like the following one :

For further information take a look here https://www.atlassian.com/software/jira/guides/expand-jira/automation

Fabio

[Rzuniga]

This is how I have configured the mailbox, when an email arrives at said mailbox it opens a ticket, it is the same thing that you sent me at the top for the automation section ?

[Fabio Racobaldo _Herzum_]

@Rzuniga , it's not a configuration at mail level. You need to go to project setting 

then to Automation :

and finally setup you project rule.

[Rzuniga]

@Fabio Racobaldo _Herzum_I already solved this problem, thanks for the help.

[Fabio Racobaldo _Herzum_]

You're welcome @Rzuniga