Problem: Jira Page unavailable

[강수민]

Hi, I have a problem with my jira project. I can't access to my project.

The error:

Page unavailable

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

And link: 

https://weaclo.atlassian.net/

please help.
Thank you

[Rilwan Ahmed]

Hi @강수민 ,

Welcome to the community !!

As per the policy, If all the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity.

https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#What-happens-to-Free-plan-products-if-they--x27-re-inactive-for-too-long

[강수민]

Thanks, I checked the policy.

Is there any way to reactivate the product that has been deactivated?

[Trudy Claspill]

Hello @강수민 

Welcome to the Atlassian community.

Have you waited 5-10 minutes and then tried to access the site again?

When was the last time you were able to access the site?

[강수민]

Yes, I tried, but I couldn't access it.
I don't remember the last time I went to the site, but it was probably last year.

[Trudy Claspill]

As @Rilwan Ahmed said, if there has been no activity (no logins) to your site for a free product for 120 days then the product would have been deactivated. Multiple emails would've been sent to the Billing contact before that occurred.

According to this page, there is a data retention period of either 15 days or 60 days after that deactivation during which the product can be reactivated. After the data retention period expires, the data is permanently deleted and cannot be recovered.

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/