Problem after update

[Tom Vermeulen]

How can I fix this problem?

Didn't find any configuration service for bundle com.pyxis.greenhopper.jira nor any entities scanning for default AO packages.

[Tom Vermeulen]

Jira Agile 6.3.13.1

[Tom Vermeulen]

JIRA v6.1.4

as a windows service

[codelab expert]

Please provide more information about the system. Are you using JIRA as a windows service or war file in tomcat? Which JIRA version?

[codelab expert]

And the version of JIRA Agile .... ?

[Luciano Fagundes]

Tom,

The version of JIRA agile that you have installed needs to match with the correct JIRA version it was designed to work with it. You may refer this URL to check which Agile version is the correct one for your JIRA instance.

https://marketplace.atlassian.com/plugins/com.pyxis.greenhopper.jira/versions

[Luciano Fagundes]

Could you please provide the logs for our reference?

[Tom Vermeulen]

()

Attached you'll find the log files

[Fabio Racobaldo _Herzum_]

Hello Tom,

please provide more information about the problem. Log is uncomplete. Btw, it seems an issue related to JIRA Agile plugin. Please, go to the Add-ons section and verify that JIRA Agile has been upgraded to the latest version.

Hope this helps,

Fabio

[Tom Vermeulen]

Hi, full error message is attached.

I get this error after login, so I can't modify any setting in JIRA

[Fabio Racobaldo _Herzum_]

Hello Tom,

I don't see any attachment. Could you access JIRA Admin -> Add-ons and verify JIRA Agile version installed?

Regards,

Fabio

[Tom Vermeulen]

I cannot access the admin section, after the login I get an error page

[Fabio Racobaldo _Herzum_]

hmmm, this could be an issue introduced from the latest JIRA Agile version. In my opinion, you should ask atlassian support on that just raising an issue here https://jira.atlassian.com/secure/Dashboard.jspa

Regards,

Fabio

[codelab expert]

Please specify the error message and the JIRA version you're updating from.