Problem importing comments with user not found which really exists

[endikaesteban]

Whe I try to import comment i get always the same result, something like that:

- Commenter named fcavero not found. Creating issue with currently logged in user instead

But really the user fcavero exists in the project, and the full name and public name is yhe same, "fcavero"

Any suggestion?

[endikaesteban · Accepted solution]

Hi!

Excuse me, because I have solved it and I haven't updated the solution.
1- I have proved it too, but without results.
2- Classic project
3- The problema was the same with all the users in different projects.

In the end Ihave solved it using the hexadecimal ID that you can see in the profile url of each one of the users:

https://tevateam.atlassian.net/jira/people/5e32cf0ffah10f0cb3ad0e1h

Thx anyway!

[SheshaChandra]

@endikaesteban , I'm seeing the same issue. I'm using the hexadecimal ID under author but no luck. Can you please let me know what I might be missing in my pseudo code below.

"projects" : [ {
    "key" : "TEST",
    "issues" : [ {
        "key" : "TEST-123",
        "summary" : "Testing the import",
        "reporter" : "Shesha@test.com",
        "description" : "Testing",
        "issueType" : "Bug",
        "status" : "In Progress",
        "priority" : "P2-High",
        "created" : 1583189352000,
        "updated" : 1586296117000,
        "history" : [ {
            "author" : "<hexadecimal ID>",
            "created" : 1583189352000,
            "items" : [ {
                "fieldType" : "custom",
                "field" : "Link",
                "newValue" : "123456",
                "newDisplayValue" : "TEST-16"
            } ],
        }],
    }],
}]

Thanks in advance. 

Regards,

Shesha Chandra 

[Petter Gonçalves]

Hello @endikaesteban

Thank you for reaching out.

Per your description, it seems that a specific user can not be added as the commenter when trying to import comments (Using a CSV file) to a specific issue. Is that correct?

Please, check the following steps:

1 - After several changes performed in Jira last year due to the GDPR implementation, I believe that the import of users in Jira cannot be performed using the username anymore. Can you please check if you are able to import the user as a commenter using the e-mail address of the user in the import file?

2 - Can you confirm if you are using a next-gen or Classic project? If you are using a classic project, check if the user have the Browse projects and Comment on Issues permission on the project of the issue you are importing the comments.

3 - Is the same problem happening for any other users or in issues from different projects?

Let us know if this information helps.

[endikaesteban]

Hi!

Excuse me, because I have solved it and I haven't updated the solution.
1- I have proved it too, but without results.
2- Classic project
3- The problema was the same with all the users in different projects.

In the end Ihave solved it using the hexadecimal ID that you can see in the profile url of each one of the users:

https://tevateam.atlassian.net/jira/people/5e32cf0ffah10f0cb3ad0e1h

Thx anyway!

[Miriam E_ Coronado C_]

It is great!! Thanks