Problem installing JIRA Suite plugin

[Daryl Coston]

I installed the JIRA Suite Utilities 1.3.4 plugin on two servers and I'm getting the following error when I attempt to enable the plugin. Please help with this issue.

This plugin failed to enable. Your license may be invalid. Please refer to the logs for more information

[Daryl Coston]

Vishnu, unfortunately I can not send you our log information due to our security policy. I have looked at the logs and I'm seeing to some information like DelegatingPluginFilter.java:74, SecurityFilter.java:234, ApplicationFilterChain.java:235. I'm not sure what this means but we are currently running java 1.6.0_31

[Vishnukumar Vasudevan]

Do you see anything helpful in the logs ?

[Faisal]

Good morning,

I did a quick check on the JIRA Suite Utilities plugin details in the Atlassian Marketplace, and I see that the plugin version 1.3.4 is made compatible with JIRA 5.1 and above. Since this is the case, may I know what is the current JIRA version that you are currently running on? If you are running on JIRA prior to 5.1, then can you please downgrade the plugin version and see if it helps?

Cheers.

[Daryl Coston]

Ahmad we are running JIRA 5.1.3