Project Import - Attachment do not exist error

[Maarten de Cock]

While trying to import two projects from one JIRA 6.2.1. installation to another JIRA 6.2.1. installation (physically apart), the pre-import log shows me this:

Attachments
There are more than twenty attachment entries that do not exist in the attachment directory. See your logs for full details.

Log says:
2014-03-24 12:01:23,615 JiraTaskExectionThread-22 WARN admin 721x6014x1 1ecmhva 212.178.108.82,0:0:0:0:0:0:0:1 /secure/admin/ProjectImportSelectProject.jspa [imports.project.handler.AttachmentFileValidatorHandler] The attachment 'kana_856721_image002[1].jpg' does not exist at '/data/jira/data/import/attachments/CES/CES-3079/10819'. It will not be imported.

I have made an export of the attachments from this folder (can be any folder): $source_JIRA_HOME/data/data/attachments

I extract the package to this location (as described in the documentation):
$target_JIRA_HOME/data/import/attachments

My attachment path defined under System in Jira:
Default Directory [/data/jira/data/data/attachments]

Map structure of attachments look like this:
[ProjectKey]/[ProjectKey]-[IssueNumber]/[FileNumber].file (sometimes it has also a 'thumbs' directory)

My target Jira runs on lunix and the jira-user had read and write acces to $JIRA_HOME

I have also tried to put the attachments in this directions:
$target_JIRA_HOME/data/jira/data/data/attachments
$target_JIRA_HOME/data/attachments

Did I forget something? How can I make this project import work with attachments?

Thanks!

[Maarten de Cock]

We have solved the problem!

It looks like their went something wrong during the restore or backup process. All IDs of the files where changed so the paths aren't correct anymore. I don't know what happend there, but we tried again and now it works.

I hope this post help others with the same problem!

[Scottie Brimmer]

Tried what again, exactly? Reimporting?

[Todd Hlavacek]

Like Scottie above, what did you do? Did you try backing up and then using an updated backup file? What?

[Daniel Juárez]

Did you find the reason behind this? We get on the logs that a given file does not exist, but it actually does.

[Mehmet Kazgan]

Maarten,

I see typos in those locations: attach(e)ments. That might be causing the issue.

If you change your target home as:

$target_JIRA_HOME/data/attachments

I think that might do the trick. I assume your Administration>Attachments in JIRA has the location with no "e".

[Maarten de Cock]

Sorry for the typos in my post! I fixed them.

I didn't create any "attachments" folder in $target_JIRA_HOME, so I didn't make a type mistake.
I have checked it!