Project key can't be changed getting error like it already existed but it is not !

[Menaka M]

Hi Team,

We are trying to update the project key GIDAS to GIDA where we are getting error it already existed but does not exist in archived projects and there is no trace to use in Jira.

May I know the cause, or any bug raised for it?

[Marc - Devoteam]

Hi @Menaka M 

Welcome to the community.

If on a project a key has changed or needs to be changed, the last keys are retained in history.

You would need to trash and delete the project to get this removed from the instance.

But you can unlink them, see tis article; Announcing-the-ability-to-unlink-previously-used-project-keys 

[Menaka M]

Thank you let me check on this! is there anything same for date center ?

[Marc - Devoteam]

Hi @Menaka M 

NO on DC you will need to delte the project to re-use a project key.

[Manoj Gangwar]

Hi @Menaka M Welcome to the Community!

It could be due to that a project already exists with this key. If you are unable to find it in the current project lists(check through the admin panel), then you may check the archived or deleted project lists.

[Menaka M]

Hi @Manoj Gangwar I have already crossed checked in archived project list it is not there , but deleted project list we didn't check yet is there any handy way to check the deleted list?

[Manoj Gangwar]

To check the trash for Jira projects in Data Center (DC), navigate to Settings > Projects and select Trash from the sidebar.