QA resource is not getting notification?

[Ashar Iqbal]

I am assigned as a QA resource in a JIRA ticket. But I am not getting the notifications.

[Viktoria Tamm]

First thing to do is check your Personal settings
For that click on your avatar picture and choose Personal settings
Then look what are your settings regarding to Get email updates for issue activity when

If everything looks okey, then someone from your company with Jira Administrators rights has to get involved. In this case tool called Notification Helper can help to find the problem. More information can be found here: Notification Helper When problem has been found then user with Jira Administrators rights can modify the notification scheme

Hope, it helped.

[Nic Brough -Adaptavist-]

Talk to your admins - they need to check the notification scheme to make sure it is set up to send you notifications.