R4J Requirment Management Tree view is no longer working

[Steven Poon]

The Tree View suddenly stopped working a day ago. The message "Oops, an error has occurred, Page crashed unexpectedly..." There was no change in the setup from the prior day.

The other tabs for R4J Requirements Management "Coverage" and "Traceability Matrix" was able to access my project.

[Steven Poon]

Thanks, @Bernhard Doleschel (Ease Solutions)  

Clearing the cache on my computer did the trick. It forces me to re-login to the system.

I didn't clear the cache from the browser on my phone though. I re-logged in and that seems to solve the problem on accessing it on my phone.

Thanks,

Steven.

[Bernhard Doleschel (Ease Solutions)]

Hello @Steven Poon ,

can you please try to clear your browser cache (not your cookies), see the how too: https://www.kaspersky.com/resource-center/preemptive-safety/how-to-clear-cache-and-cookies

If this does not help, please check with our service desk: https://support.easesolutions.com/

Best regards,

Bernhard