REST/Python: "The reporter specified is not a user."

[Lucas Molenaar]

I like to clone a ticket but things are going wrong when the original reporter is no longer active.

I use the following to set the reporter:

reporter={'name': parent.fields.reporter.name}

The exception that is thrown = The reporter specified is not a user.

I can print the name of the reporter, confirming its existence in the DB:

print("Reporter=%s" % (parent.fields.reporter.name))

Which returns: Reporter=username.contractor

Could somebody please advise what I need to reference to set the reporter in case the user is no longer active?

[Thomas Deiler]

Dear @Lucas Molenaar ,

I think what you plan to do cannot work. With cloning you mean read an existing issue and create a new one with its data. You cannot set the reporter to a person that is inactive (not consuming a license) - that even does not work from the UI.

What you could do as a workaround:

• Read origin issue
• check if user is active
• if not POST /rest/api/2/user/application
• create issue with activated user
• if not DELETE /rest/api/2/user/application

So long

Thomas

[Lucas Molenaar]

You are absolutely right, forget to mention that:

• Atlassian Jira Project Management Software (v8.5.7)

[Dirk Ronsmans]

Hi @Lucas Molenaar ,

Could you specify what version of jira/jsd you are on? A lot of these features including inactive users have changed throughout the versions.

This might be similar to https://jira.atlassian.com/browse/JRASERVER-38412 which has a lot of "affected versions" so it would help to narrow down the issue and hopefully a workaround.