Raising a incident in ServiceNow when my Jira Status is updated

[anshul agarwal]

Hi, 

My organisation is using both Jira and Servicenow and we have a requirement in which we want to raise a request in Servicenow based on a status change in Jira. For example if an issue status changes from In Progress to Coded a request will be generated in Service now with some values taken form Jira e.g.code piece or tag name mentioned in any fields or comments from Jira issue. and once Request is raised the corresponding request number will be updated in Jira comments.

I searched for this and it seems to me that it is possible through webhooks, But I am not sure about it. If anyone can help me whether this is achievable or not. If yes in which direction I should move. 

Any help is highly appreciated.

[Petter Gonçalves · Accepted solution]

Hello Anshul,

I hope you are having a nice day.

As @Laurens Coppens mentioned, you will need to check with ServiceNow what API would create the issues and copy the fields as you need, while checking what APIs from JIRA should trigger the script.

For JIRA REST API reference, you can check the documentation below:

- JIRA REST API

Additionally, I would like to say that one of our partners has developed an integration for JIRA and ServiceNow. Although it does not have an automation feature as you need, you can still synchronize and customize some JIRA triggers to reflect the changes on ServiceNow. Feel free to give it a try:

https://marketplace.atlassian.com/apps/1215170/connectall-servicenow-adapter-for-jira?hosting=cloud&tab=overview

Let us know if this information helps!

[anshul agarwal]

Hi Petterson,

Thanks for your reply. I am going through the link you share for integration and try it out. If my POC will be successful I will publish the result here.

[Ashish Bhatia]

hi Ankush, please can you share the outcome of your POC?

[Laurens Coppens · Accepted solution]

Anshul,

I think this is more a servicenow question than a jira question.

You could do webhooks or try the automation plugin to do a call to the api of servicenow.

But i think the main part is checking with servicenow how you can do an incident update through their api.

From the jira part the only thing you need to do is call that api with the incident ID and status.

Regards,

Laurens

[anshul agarwal]

Hi Laurens,

Thanks for your reply. I checked in service now community and found one link where a person had given a detailed POC for integrating serbicenow with Jira and passing messages between them I will try it locally and see if it works for me.

[Laurens Coppens]

Anshul,

Great, feel free to contact the community again if you run into problems with the jira api.

Regards,

Laurens

[serge calderara]

hi @anshul agarwal could you share the link you find out about the SNOW POC intergation with Jira they used?

regards

[Diana_Architect_ZigiWave]

@anshul agarwal hi there! did you manage to establish the connection? a tool like zigiops can be helpful. it's simple and easy to use, and connects the systems bi-directionally, with no additional code needed. it's also fully customizable (with a large template library) so it can fit into any use case scenario - like in your case. feel free to look at it and book a demo to see it action.

Diana (ZigiWave)

[Jose Lobo (Solutions Architect at Exalate)]

Hey @anshul agarwal ,

Were you able to implement the integration?

Could you point me to the documentation?

Thanks in advance