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Где исправить автоматическое закрытие заявки?

Dmitry
Dmitry February 14, 2018

Заявка автоматически закрылась через несколько часов, так не должно быть.

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Alexey Matveev
Alexey Matveev
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February 14, 2018

Да, такого не должно быть. Это значит, что где-то что-то настроено

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Dmitry
Dmitry February 14, 2018

А где это посмотреть и как проверить?

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Alexey Matveev
Alexey Matveev
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February 14, 2018

Нужно знать, какие плагины установлены. Если ScriptRunner, то это, скорее всего, Escalation Service.

https://scriptrunner.adaptavist.com/latest/jira/escalation-service.html

Если automation for Jira, то правила нужно смотреть.

Плагинов очень много разных. Нужно сначала понять, что установлено. Это можно посмотреть в настройках-> add-ons

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Dmitry
Dmitry February 20, 2018

automation for Jira стоит, правила посмотрел все нормально

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