A status appears in my column, but the status does not appear in my workflow or column set-up page.

[Hannah McKinney]

I see this status "Start Progress." It appears in the workflow dropdown of tickets, but it does not appear in my workflow (diagram view). It also appears in the column as a separate option within "In Progress" (see below). I ONLY want In progress, not this split column. Help!!

[Gary Pasquale · Accepted solution]

Hi @Hannah McKinney,

People often get confused between what is a Status and what is a Transition.

What JIRA is actually showing in both the drop-down and on your board, is the names of the available Transitions rather than the names of the Statuses in your workflow.

People often use the same names for both, but if they don't it can be confusing.

It would seem that your workflow has two transitions (In Progress & Start Progress) that point to the same Status. See my example below where my transitions are called Transition 1 & Transition 2.

Edit your workflow (as a project admin) to remove the additional transition.

Regards Gary

[Gary Pasquale]

[Hannah McKinney]

@Gary Pasquale Thank you!!! This worked. 

[Gary Pasquale]

@Hannah McKinney - No problem. Please accept my answer :)

[Moses Thomas]

@Hannah McKinney Could you  please make a screen shots of your board setting  configuration?

[Hannah McKinney]

[Moses Thomas]

@Hannah McKinneyThis  is a  transition not a status  in workflow.  if  you  remove this  transition  in  workflow it will  disappear :)

best!

[Moses Thomas]

@Hannah McKinneyGo to  board  settings and drag it out. make you  are board admin.

Best!

[Hannah McKinney]

Hey @Moses Thomas , "Start Progress" doen't exist in my board settings/column settings/statuses. I can't find it anywhere except in that ticket view and the board itself. 

[Moses Thomas]

@Hannah McKinneyAs  i  know board is taking statuses from  workflow,  but you  can do  like this remove this  in  progress column and add it again with  only one status  see if it works.

[Hannah McKinney]

@Moses Thomas I tried deleting and re-adding the column. There is only one status associated with the column - In Progress. I do not have a Start Progress Status.

Yet, it still shows up on my board. Any other tips?