Active user is not getting displayed in the assign to dropdown?

[Gurunathan Raju]

I have an active user with site access that is no longer available in the "assignee" dropdown.  I have been able to assign him to tasks for years, but suddenly he is no longer available on the "assignee" list or using @ in the comments sections. Could someone help? .

[Monika Rani]

Hello @Gurunathan Raju  Please check if the user still has the Jira software access or not?

[Gurunathan Raju]

He does have access to Jira. He is able to assign the ticket to himself. But he is not visible in the dropdown

[Monika Rani]

@Gurunathan Raju  are you added in the browse users global permission's group? do you have 'assign issue' permission? Does he have the 'Assignable User' permission?

Please answer so that I can figure out the exact problem?

[Gurunathan Raju]

Thanks I changed the Role of the user to Trusted from Basic and I switched it back and Now the users is appearing the in the dropdown list.

I think there is a glitch.

[Trudy Claspill]

Hello @Gurunathan Raju 

Is this true for all projects or only some projects? Have you checked the user's membership in roles/groups that have the Assignable User permission for the project?

Have you confirmed that the user still has site access and access to JIRA Software?

[Gurunathan Raju]

Thanks I changed the Role of the user to Trusted from Basic and I switched it back and Now the users is appearing the in the dropdown list.

I think there is a glitch.

[John Funk]

Hi @Gurunathan Raju  - take a look at this previous post and try out the suggestions, especially the permission helper one. 

https://community.atlassian.com/t5/Jira-Service-Management/User-cannot-be-assigned-to-issues/qaq-p/1500798

[Gurunathan Raju]

I tried this one but no luck. I even checked on the System Permission helper but the user doesn't appear even there.

[John Funk]

I am glad you were able to get the user to show up for you now.