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Add a comment by replying to email notification but don't want let users to create issues via email

Andrea C
Contributor
January 21, 2022

Is it possible to set up the email handler to create comments but NOT let users create issues via email (only through the portal)?

1 answer

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Answer accepted
Fabio Racobaldo _Catworkx_
Community Champion
January 21, 2022

Ciao @Andrea C ,

please read the following article https://confluence.atlassian.com/jirakb/configuring-mail-channel-for-comments-only-921472568.html

It should fix your issue.

Hope this helps,

Fabio

Andrea C
Contributor
January 24, 2022

Ciao @Fabio Racobaldo _Catworkx_ 

 

Thank you for your reply. It's a bit cumbersome as a solution but I will take what Jira offers.

Thanks again.

Andrea

Fabio Racobaldo _Catworkx_
Community Champion
January 24, 2022

you're welcome @Andrea C 

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