Is it possible to set up the email handler to create comments but NOT let users create issues via email (only through the portal)?
Ciao @Andrea C ,
please read the following article https://confluence.atlassian.com/jirakb/configuring-mail-channel-for-comments-only-921472568.html
It should fix your issue.
Hope this helps,
Fabio
Ciao @Fabio Racobaldo _Catworkx_
Thank you for your reply. It's a bit cumbersome as a solution but I will take what Jira offers.
Thanks again.
Andrea
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