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Add an aclaration to NOT reply to a sent email

Pedro Oliva Rodríguez November 28, 2023

Is it posible to edit the template that sends the the email when an issue is edited, commented , etc. I wanted to add a text that says something like "This mail was automatically generated, please do not reply" to the issue templates and to the Script Listener plugin.

Thank you.

2 answers

0 votes
Igor Medeiros - Modus Create
Atlassian Partner
December 11, 2023

Hi @Pedro Oliva Rodríguez 

If you are looking for alternatives, our app Notification Assistant for Jira can assist you with this.

It allows you to fully customize notification templates (and add any text you'd like), and notification rules.

Feel free to reach out.

0 votes
Antuan Sammak
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November 28, 2023

hi @Pedro Oliva Rodríguez 

Welcome to the Atlassian Community.

 

you can find in this article https://confluence.atlassian.com/adminjiraserver/customizing-email-content-938847640.html all information that you might need to edit the email template.

Pedro Oliva Rodríguez November 28, 2023

That allows me to edit my own uploaded templates, I want to edit the ones that were already made by the system

Antuan Sammak
Rising Star
Rising Star
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November 28, 2023

I have tested myself, please go to settings - system - general configuration - edit settings

image.png

 

 

there you can edit "Email from" field and replace it with text you want, since in the body of the email it will show who is the user who made the change and what was it, so you can just replace the text here to "do not reply ..."

 

image.png

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