Add new field while movig the ticket from one issue type to other issue type in the same project

[Lakshmi CH]

Hi Team,

When issue type Requirements Gathering tickets are moving to New Feature issue type, how to add  a new field. I think we can't add it on new feature as mandatory field. It will affect new feature tickets while creating. Could you please suggest if you have any thoughts.

[Ste Wright]

Hi @Lakshmi CH 

You could:

• Create a custom field named "Requirements Gathering Transition Date"
• Make the field either not visible on the screen or only add it to the view screen (making it difficult to modify)
• Populate the field automatically with the date based on a trigger.

For the last bullet point you will likely require an app which can provide scripting capabilities or automative actions.

You'd also need a trigger - for example if you're modifying the issue type of the issue to "New Feature" this could be the trigger - or if you've creating a new issue linked to the "Requirements Gathering" issue, that could be the trigger :)

But this method ensures the date is added automatically, rather than reliant on manual process.

If this sounds of interest, let us know and we can suggest some methods of achieving this.

Ste

[Lakshmi CH]

@Ste Wright, we have script runner.

[Ste Wright]

Hi @Lakshmi CH 

You should be able to achieve this with a Listener - see more on how to create those on this page from their Knowledge Base :)

Ste

[John Funk]

Hi Laksmi,

Is there a set value for a field that needs to be added? Could you do that dynamically? Or does the user have to input the value in the field during the move? 

You could make the field required using a Field Configuration for the New Feature issue type. 

[Lakshmi CH]

Hi @John Funk ,  

the requirement is , When issue type Requirements Gathering tickets are moving to New Feature issue type, we wants to capture the date when the ticket is moved from one issue type to another issues, so while moving we need add new field called Requirements Gathering Transition Date.

[John Funk]

If you have already created the new field, simply add a Post Function to the transition in your workflow to populate that field. 

Or you can do it with an Automation rule. 

But create the field first.  ;-)

[Lakshmi CH]

@John Funk, Thank you for your quick responses. The exact question is, 

For MD project tickets, when Type = Requirements Gathering is updated to Type = New Feature, we add/write a new Requirements Gathering Transition Date field (with timestamp to hours) to the date of the transition.

[John Funk]

So in that case you would create an Automation Rule for Issue Moved trigger.

And set the Requirements Gathering Transition Date field to a value of now()