Adding actions to Flagging

[Hello World]

Hi guys,

I need to associate an action while flagging a ticket. I want the status of the ticket to change to a different transition state automatically whenever I add a flag to the ticket. I don't want to use any plugins. Is this doable on Jira?

Thanks!!

[Craig Nodwell · Accepted solution]

I have a scripted solution for this, however it requires the ScriptRunner plugin.

[Hello World]

Thanks Craig! Do you have any helper docs for the solution? 

[Craig Nodwell]

I have my comments :) 
Here's the script:
It is setup as a Listener and updates a custom field when the flag is added.
A second Listener is setup to clear the custom field when the flag is removed.

I know that's not exactly what you want but it should get you going.

I've included the groovy scripts for the Listeners below.
I hope this helps.

//Flag Added

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.ModifiedValue
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.event.type.EventDispatchOption
import java.text.SimpleDateFormat
import java.util.Date.*
import java.text.SimpleDateFormat
import java.sql.Timestamp
import java.text.DateFormat
import java.util.Date

def today = new Date().format('MMM-dd-yyyy');

// Swapping the comment out to a string and then
// doing a contains worked much better

// Field to Update
final customFieldName = 'Blocker Description'

def customFieldManager = ComponentAccessor.customFieldManager
def loggedInUser = ComponentAccessor.jiraAuthenticationContext.loggedInUser.name
def issue = event.issue
def commentManager = ComponentAccessor.commentManager
def comment = commentManager.getLastComment(issue)
def comment2 = comment.body.toString()
if (comment2.contains("(flag) Flag added")) {
// the new value of the field
final newValue = "Flag Added By " + loggedInUser + " on " + today + comment2.minus("(flag) Flag added")
// Make sure the field is there
def customField = customFieldManager.getCustomFieldObjects(issue).findByName(customFieldName)
assert customField : "Could not find custom field with name $customFieldName"
customField.updateValue(null, issue, new ModifiedValue(issue.getCustomFieldValue(customField), newValue), new DefaultIssueChangeHolder())
}
***********************
***********************
//Flag Removed

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.ModifiedValue
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.event.type.EventDispatchOption
import java.text.SimpleDateFormat
import java.util.Date.*
import java.text.SimpleDateFormat
import java.sql.Timestamp
import java.text.DateFormat
import java.util.Date

def today = new Date().format('MMM-dd-yyyy'); //for mid-month report run
// Swapping the comment out to a string and then
// doing a contains worked much better

// Field to Update
final customFieldName = 'Blocker Description'

def loggedInUser = ComponentAccessor.jiraAuthenticationContext.loggedInUser.name
def customFieldManager = ComponentAccessor.customFieldManager
def issue = event.issue
def commentManager = ComponentAccessor.commentManager
def comment = commentManager.getLastComment(issue)
def comment2 = comment.body.toString()
def customFieldSet = customFieldManager.getCustomFieldObjects(issue).findByName(customFieldName)
def customFieldValue = issue.getCustomFieldValue(customFieldSet).toString()
if (comment2.contains("(flagoff) Flag removed")) {
final newValue = ""
// Make sure the field is there
def customField = customFieldManager.getCustomFieldObjects(issue).findByName(customFieldName)
assert customField : "Could not find custom field with name $customFieldName"
customField.updateValue(null, issue, new ModifiedValue(issue.getCustomFieldValue(customField), newValue), new DefaultIssueChangeHolder())
}

[Hello World]

Thanks a lot!