Adding attachments to closed issues

[Henry Bada]

Hey Everyone,

I had a question regarding adding attachments on closed issues since there are members of our QA team that will perform edits to closed issues.  

Is this behaviour correct?  

Adding an attachment by editing a CLOSED ticket  

1)  Click on closed on a closed ticket

2)  then click on attach

3)  There is no browse button

Adding an attachment by editing your comment on a CLOSED ticket

1)  Click on a closed ticket

2)  Scroll down to one of your comment you made

3)  Click on the edit area on your comment

4)  Click on attachment

5)  There is no browse button

Is this the correct behaviour that there should be no browse button in the 2 examples?

Thanks

Henry

[Vickey Palzor Lepcha]

Nope - you should have a BROWSE option even on a CLOSED ISSUE

[Henry Bada]

Thanks Vickey!  

I will dig more into this and look for other similar thread!

Henry

[Vickey Palzor Lepcha]

Have you verified permission schemes ?

[Henry Bada]

I will double check that now!