Adding new hierarchy in Jira Advance Timelines

[Meer Mansubdar]

I have created a new hierarchy issue in Jira above Epic, I have added the issue type in my project as well. Now when I am trying to use the new issue type in Advance Timelines  I am not able to create the issue there. 

Error message is: "This level is currently hidden, to create <new issue type> issues, include this level in the hierarchy range."

Now does that mean that I need to create the new hierarchy below Epic level? If yes, 1. what if I need a new hierarchy above Epic. 2. What will happen to the Epic Link (since to add the new issue type below Epic.. I will have to move epic above by creating a new level and renaming it to epic and associate "Epic issue type" to it, and then in place of Epic level I will have to rename it and associate the new issue type.

[Ben Finn · Accepted solution]

When you say Advanced Timeline, do you mean the Advanced Roadmap found in Plans?

If so look in your filters found next to the search bar on the Advanced Roadmap. Can you tell me if the Hierarchy includes everything?

[Ben Finn]

Epic link remains but when you make a new hierarchy then there is a new field called Parent Link that acts like epic link but lets you only connect to the next level up.

[Meer Mansubdar]

Hi @Ben Finn,

Thanks for the response. I was missing that. Now the issue is solved.

[Marcos Martinez Garcia]

Hi @Ben Finn ,

I am able to create an Initiative hierarchy level above Epic, and I can see it in Advace Roadmaps (Plans), but would it be possible to see it also in the project Timelines? This basic view is normally more convenient for high level tracking, and having the Initiative level there would be key.

Thanks!

[Marc - Devoteam]

Hi @Marcos Martinez Garcia 

No this is not possible.

Within the premium plan you have the advanced roadmaps feature to address this or if you are not on premium you can look for marketplace apps to help you out.

There is an open request for this: JSWCLOUD-25831 

[Marc - Devoteam · Accepted solution]

Hi @Meer Mansubdar 

This link should give you the guidle how to setup the issue type and associate it in the hierarchy.

https://support.atlassian.com/jira-software-cloud/docs/configure-custom-hierarchy-levels-in-advanced-roadmaps/ 

[Meer Mansubdar]

Hi @Marc - Devoteam

Thanks for the response. I got to this page while searching for answer, however I was not able to figure out where is Filters. But now found it. 

Thanks for quick response.