Adding text Fields

[Ann Marie Guinan]

Hi, 

I'd like to add more custom fields to our helpdesk feature but I cannot find the correct fields to get more information from the customer before referring to the tech team. I would like to add the following

Issue - short text box

Radio button - have you contacted us before with this issue

I've read a number of similar questions but there is no option to add another text field when there is two in place. I was using label before I realised it wasn't a text box.

None of the other add field options are suitable

Thanks 

Ann Marie

[Ann Marie Guinan]

Ok thanks for your help Vasiliy

[Ann Marie Guinan]

Hi Vasiliy, 

That still doesn't show me where the custom fields option is?

[Vasiliy Zverev]

You are into project admin section.

You need jira admin section. I am not good into Jira cloud. So I would reccomend to create now question "How to create custom field on JIRA Cloud"

[Vasiliy Zverev]

Dear Ann,

Do you need help two create these two fields?

Best regards,

Vasiliy

[Ann Marie Guinan]

Hi Vasiliy, yes that would be great. AM

[Vasiliy Zverev]

Here is a documentation: https://confluence.atlassian.com/adminjiraserver071/adding-a-custom-field-802592519.html

[Ann Marie Guinan]

Hi Vasily, 

I noticed that the JIRA system has been updated since, is this where the fields are or can you tell me where issues is?

Thanks

[Vasiliy Zverev]

Yes, it is here.

[Ann Marie Guinan]

Ok thanks, Where is the option for creating custom fields?

[Vasiliy Zverev]

Hm, you are using cloud version.

Here is documentation for cloud: https://confluence.atlassian.com/adminjiracloud/adding-editing-and-deleting-a-custom-field-776636410.html