Administrator permission levels

[Dave Phillips]

Having recently started with a company that uses Jira, I have been tasked with pringing it together after several people in the past have had a go and failed / left.

My first task is to link it to LDAP and to do this, I need Jira 'System' Administrators rights.

At present I have the following permissions...

Admins

Jira-admins

Site-admins

Plus a few other 'user' permissions.

I have ran a report to show all users and no one has Jira System Administrator permissions that I can see.

How can I proceed to JSA if I cant see who has that permission?

[Alex Christensen · Accepted solution]

To my knowledge, on Atlassian Cloud products, the "System Administrator" permission is reserved for Atlassian and Atlassian Support. Based on this page in Atlassian's documentation, I don't believe LDAP is supported in any Atlassian Cloud product, unfortunately. That same page links to a third-party tool not supported by Atlassian to allow you to connect your LDAP to Atlassian Cloud applications.

[Dave Phillips]

thanks Alex, answers my question. :-)