After input has been added to the Close tab for an Issue how is the Issue formally resolved?

[David DeSantis]

The workflow for the Issue Type is the default workflow in Jira.  I have admin rights for the Project under which the Issue was created.  I was unable to find any information in the Jira Help database for "resolving" and issue after the issue is closed.  I assume that the two "resolve" & "close" are distinct technical terms in [the] Jira workflow/functionality.  How is an issue "Resolved".

[Tyler Brown · Accepted solution]

Hey Dave,

An issue is resolved by adding something into the Resolution field.

Best practices are to either add a post function on the required workflow transitions, or add a screen where a user can add a resolution on those transitions.

Tyler

[David DeSantis]

Tyler,  The workflow cannot be modified without going through an admin.  Furthermore, the lack of a "Resolution" "Screen" or workflow element does not seem like a reason that an issue cannot be resolved.   On the Open Issues page there is a "Status:" and a "Resolution:" field.  I have added the required notes to close an issue and it is still being reported as "Unresolved".  Is there a different default set of options that should be present for a role that has the privilege to resolve and issue? 

[Tyler Brown]

Hey David,

The other way would be to add the Resolution field onto your view/edit screen scheme.

This may also require some support from an admin, but it would allow you to add a Resolution on the main issue view rather then having to transition the issue.

Tyler

[David DeSantis]

Thank you.  I will investigate adding a field.  More importantly, is there a path to resolution by transitioning an issue?   How is an issue transitioned?

[Tyler Brown]

An issue is transitioned by using one of the transition buttons at the top of the screen.  They are the grey buttons that normally denote a different status in the workflow.

There is a path to resolving an issue during an issue transition, you can achieve this by adding a post function on the transition path that adds a resolution to the issue when it is moved into (or out of) a specific state.

[David DeSantis]

Tyler,

Thank you for the suggestions.  I will coordinate with an admin to implement a solution.