After upgrade to Jira7 no such method error com.atlassian.jira.ComponentManager.getWorkflowManager()

[Jens Rapp]

Hey there,

i'm still trying to upgrade from a really old Jira (6.3.5a) to a newer version (7.10.2)

It basically worked but I still got some issues.

Last thing I did was dragging a subtask from first column to second on a RapidBoard which resulted in a NoSuchMethodError:

2018-08-20 08:12:33,610 http-nio-8080-exec-11 ERROR      [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=0320a4ed-9b3d-40fd-b264-7061ac0734fe, interpretedMsg=, cause=java.lang.NoSuchMethodError: com.atlassian.jira.ComponentManager.getWorkflowManager()Lcom/atlassian/jira/workflow/WorkflowManager;, stacktrace=java.lang.NoSuchMethodError: com.atlassian.jira.ComponentManager.getWorkflowManager()Lcom/atlassian/jira/workflow/WorkflowManager;
        at com.innovalog.jmwe.plugins.functions.TransitionParentIssueFunction.getWorkflow(TransitionParentIssueFunction.java:30) [?:?]
        at com.innovalog.jmwe.plugins.functions.TransitionParentIssueFunction.transitionFromName(TransitionParentIssueFunction.java:35) [?:?]
        at com.innovalog.jmwe.plugins.functions.TransitionParentIssueFunction.executeFunction(TransitionParentIssueFunction.java:82) [?:?]
        at com.innovalog.jmwe.plugins.functions.AbstractPreserveChangesPostFunction.execute(AbstractPreserveChangesPostFunction.java:58) [?:?]
        at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1014) [osworkflow-2.9.0-atlassian-1.jar:2.9.0-atlassian-1]
        at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1407) [osworkflow-2.9.0-atlassian-1.jar:2.9.0-atlassian-1]
        at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:557) [osworkflow-2.9.0-atlassian-1.jar:2.9.0-atlassian-1]
        at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowActionInsideTxn(OSWorkflowManager.java:830) [classes/:?]
        at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowAction(OSWorkflowManager.java:787) [classes/:?]
        at com.atlassian.jira.bc.issue.DefaultIssueService.transition(DefaultIssueService.java:492) [classes/:?]
        at com.atlassian.jira.web.action.workflow.SimpleWorkflowAction.doExecute(SimpleWorkflowAction.java:28) [classes/:?]
        at webwork.action.ActionSupport.execute(ActionSupport.java:165) [webwork-1.4-atlassian-30.jar:?]
        at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) [jira-api-7.10.2.jar:?]
        at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-30.jar:?]
        at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31) [webwork-1.4-atlassian-30.jar:?]
        at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16) [webwork-1.4-atlassian-30.jar:?]
        at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35) [webwork-1.4-atlassian-30.jar:?]
        at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225) [webwork-1.4-atlassian-30.jar:?]
        at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:189) [webwork-1.4-atlassian-30.jar:?]
        at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:138) [classes/:?]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) [classes/:?]
        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
        at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36) [classes/:?]
        at .....

The issue won't be moved.. I'm not shure how to find information which can be useful to solve this so please tell me what you need..

[Alexey Matveev]

Hello,

I guess you have the JMWE plugin installed. And there is a script, which uses the com.atlassian.jira.ComponentManager class. This class does not exist anymore. You should find this script and change it with the ComponentAccessor Class.

[Jens Rapp]

Thank you for the hint. I currently run an old version of JMWE because it's not free anymore and it needs several months to get a license for our organization. Updating the plugin fixes it.

[Adrian Stephen]

Hi @Jens Rapp 

Please try the solution here:

• https://confluence.atlassian.com/jirakb/jira-server-fails-to-start-or-functionality-fails-with-classnotfoundexception-in-logs-278069832.html

1. Stop JIRA
2. Go to your the $JIRA-Home/plugins/installed-plugins directory

3. Rename the $JIRA-Home/plugins/installed-plugins directory to $JIRA-Home/plugins/installed-plugins2

4. Restart JIRA - This will re-create the the $JIRA-Home/plugins/installed-plugins directory but JIRA will start without any plugins
5. If the issue is no longer reproducible, Reinstall the add-on with the latest version through the Administration > Add-ons > Find new add-ons page.
6. You may later delete the $JIRA-Home/plugins/installed-plugins2 directory which is no longer in use.