After upgrading JAVA, Unable to setup previously running jira and bamboo as windows service.

[Snehal Jadhav]

getting below errror message. 

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

Start with a look at the system event log - that is likely to contain enough information to tell you what the problem is.

If it says the service started ok, and does not capture the reason it then failed, then look at the Jira application log (<Jira home>/logs/atlassian-Jira.log) and the Tomcat log (<Jira installation>/logs/Catalina.out) 

But start with the windows event log.

[Snehal Jadhav]

[Snehal Jadhav]

Getting above error. Please have a look. And Thank you so much in advance .... Waiting for your reply.

[Devendar Gangapuram]

@Nic Brough -Adaptavist- , could you please assist us on this long time issue. 

[Nic Brough -Adaptavist-]

The second bit of log given looks like the problem - the user that you've told Jira to run as does not have the right permissions.

[Devendar Gangapuram]

We will check and let you know @Nic Brough -Adaptavist- . Thank you so much for the quick reply.

[Devendar Gangapuram]

Hi @Nic Brough -Adaptavist- ,

I have checked that, the user-ID has right permissions to run as windows service permissions, but still above mentioned errors coming up. 

Please look inot the issue.

Thank you

[Nic Brough -Adaptavist-]

That is not what the log is telling us.  It's clear that the user running it does not have the right permissions.

[Devendar Gangapuram]

Hi @Nic Brough -Adaptavist- , 

We ensure that, the user we have using to configure this has the require "Log on as service" permission, but tested many times,  it gives the same error. Could you please check on this asap.

Thank you,

Dev G

[Nic Brough -Adaptavist-]

We can't check on anything - the software is running on your server, which we have no access to.

You will need to give the account that is trying to run it the permissions to do it.

[Devendar Gangapuram]

@Nic Brough -Adaptavist-

These are the errors, we are facing while running JIRA as windows service .

The luafv service failed to start due to the following error: 

This driver has been blocked from loading

Log Name:      System

Source:        Service Control Manager

Date:          27/10/2023 10:46:44

Event ID:      7024

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      ABC14508

Description:

The Atlassian Jira service terminated with the following service-specific error: 

Incorrect function.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

    <EventID Qualifiers="49152">7024</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2023-10-27T08:46:44.163308200Z" />

    <EventRecordID>720089</EventRecordID>

    <Correlation />

    <Execution ProcessID="788" ThreadID="10496" />

    <Channel>System</Channel>

    <Computer>ABC14508</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="param1">Atlassian Jira</Data>

    <Data Name="param2">%%1</Data>

    <Binary>4A0069007200610053006F006600740077006100720065003000330031003100320030003100340031003400320035000000</Binary>

  </EventData>

</Event>

Error

===========================================

Log Name:      System

Source:        Microsoft-Windows-DistributedCOM

Date:          27/10/2023 10:46:43

Event ID:      10016

Task Category: None

Level:         Error

Keywords:      Classic

User:          USERID

Computer:      ABC14508

Description:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 

{D63B10C5-BB46-4990-A94F-E40B9D520160}

and APPID 

{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}

to the user USERID SID (S-1-5-21-944565734-3163586259-926436743-774514) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

    <EventID Qualifiers="0">10016</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2023-10-27T08:46:43.960167600Z" />

    <EventRecordID>720087</EventRecordID>

    <Correlation />

    <Execution ProcessID="1128" ThreadID="10852" />

    <Channel>System</Channel>

    <Computer>ABC14508</Computer>

    <Security UserID="S-1-5-21-944565734-3163586259-926436743-774514" />

  </System>

  <EventData>

    <Data Name="param1">application-specific</Data>

    <Data Name="param2">Local</Data>

    <Data Name="param3">Activation</Data>

    <Data Name="param4">{D63B10C5-BB46-4990-A94F-E40B9D520160}</Data>

    <Data Name="param5">{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}</Data>

    <Data Name="param6">DIR</Data>

    <Data Name="param7">svc-ireland-JIRAbamb</Data>

    <Data Name="param8">S-1-5-21-944565734-3163586259-926436743-774514</Data>

    <Data Name="param9">LocalHost (Using LRPC)</Data>

    <Data Name="param10">Unavailable</Data>

    <Data Name="param11">Unavailable</Data>

  </EventData>

</Event>

Error

============================

Description:

A fatal error occurred while creating a TLS client credential. The internal error state is 10013.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />

    <EventID>36871</EventID>

    <Version>0</Version>

[Nic Brough -Adaptavist-]

This error message is a bit more detailed, but it is saying the same thing - the user you've set up to run the service does not have the right permission to run it.

[Devendar Gangapuram]

I confirm you that, we have "Log on as service permission to the logged in user", now these 2 are event log errors.

The Atlassian Jira service terminated with the following service-specific error: 

Incorrect function.

Event Xml:

<Event xmlns=http://schemas.microsoft.com/win/2004/08/events/event>

  <System>

    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

    <EventID Qualifiers="49152">7024</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2023-11-01T13:03:04.258344200Z" />

    <EventRecordID>723589</EventRecordID>

    <Correlation />

    <Execution ProcessID="788" ThreadID="5412" />

    <Channel>System</Channel>

    <Computer>abcd.com</Computer>

    <Security />

  </System>

  <EventData>

2)

Description:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 

{D63B10C5-BB46-4990-A94F-E40B9D520160}

and APPID 

{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}

to the user USERID SID (S-1-5-21-944565734-3163586259-926436743-774514) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

<EventID Qualifiers="0">10016</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8080000000000000</Keywords>

<TimeCreated SystemTime="2023-11-01T13:03:04.039577300Z" />

<EventRecordID>723587</EventRecordID>

<Correlation />

<Execution ProcessID="1120" ThreadID="6516" />

<Channel>System</Channel>

<Computer>ABCD.com</Computer>

<Security UserID="S-1-5-21-944565734-3163586259-926436743-774514" />

</System>

<EventData>

<Data Name="param1">application-specific</Data>

<Data Name="param2">Local</Data>

<Data Name="param3">Activation</Data>

<Data Name="param4">{D63B10C5-BB46-4990-A94F-E40B9D520160}</Data>

<Data Name="param5">{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}</Data>

<Data Name="param6">GITDIR</Data>

<Data Name="param7">USErI</Data>

<Data Name="param8">S-1-5-21-944565734-3163586259-926436743-774514</Data>

<Data Name="param9">LocalHost (Using LRPC)</Data>

<Data Name="param10">Unavailable</Data>

<Data Name="param11">Unavailable</Data>

</EventData>

</Event>

Please check on the errors and provide the solution asap, 

Thank you,

Dev G.

[Devendar Gangapuram]

Hi @Nic Brough -Adaptavist- 

JIRA event log gives now, these 2 erorrs. 

JIRA event log error:-

1)

Error Log Name:      System

Source:        Microsoft-Windows-DistributedCOM

Date:          01/11/2023 14:03:04

Event ID:      10016

Task Category: None

Level:         Error

Keywords:      Classic

User:        USRID

Computer:      abcd.com

Description:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

{D63B10C5-BB46-4990-A94F-E40B9D520160}

and APPID

{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}

to the user USERIDSID (S-1-5-21-944565734-3163586259-926436743-774514) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Event Xml:

<Event xmlns=http://schemas.microsoft.com/win/2004/08/events/event>

 <System>

   <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

   <EventID Qualifiers="0">10016</EventID>

   <Version>0</Version>

   <Level>2</Level>

   <Task>0</Task>

   <Opcode>0</Opcode>

   <Keywords>0x8080000000000000</Keywords>

   <TimeCreated SystemTime="2023-11-01T13:03:04.039577300Z" />

   <EventRecordID>723587</EventRecordID>

   <Correlation />

   <Execution ProcessID="1120" ThreadID="6516" />

   <Channel>System</Channel>

   <Computer>abcd.com</Computer>

   <Security UserID="S-1-5-21-944565734-3163586259-926436743-774514" />

 </System>

 <EventData>

   <Data Name="param1">application-specific</Data>

   <Data Name="param2">Local</Data>

   <Data Name="param3">Activation</Data>

   <Data Name="param4">{D63B10C5-BB46-4990-A94F-E40B9D520160}</Data>

   <Data Name="param5">{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}</Data>

   <Data Name="param6">DIR</Data>

   <Data Name="param7">USErID</Data>

   <Data Name="param8">S-1-5-21-944565734-3163586259-926436743-774514</Data>

   <Data Name="param9">LocalHost (Using LRPC)</Data>

   <Data Name="param10">Unavailable</Data>

   <Data Name="param11">Unavailable</Data>

 </EventData>

</Event>

2) JIRA Log Name:      System

Source:        Service Control Manager

Date:          01/11/2023 14:03:04

Event ID:      7024

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      abcd.com

Description:

The Atlassian Jira service terminated with the following service-specific error: 

Incorrect function.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

    <EventID Qualifiers="49152">7024</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2023-11-01T13:03:04.258344200Z" />

    <EventRecordID>723589</EventRecordID>

    <Correlation />

    <Execution ProcessID="788" ThreadID="5412" />

    <Channel>System</Channel>

    <Computer>abcd.com</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="param1">Atlassian Jira</Data>

    <Data Name="param2">%%1</Data>

    <Binary>4A0069007200610053006F006600740077006100720065003000330031003100320030003100340031003400320035000000</Binary>

  </EventData>

</Event>

We have tried but didn't get nay solution, please assist on this. 

Thank you,

Dev G