Agile wallboard gadget no longer editable

[Christian Hanemann]

We've had an Agile wallboard gadget working within Confluence for quite some time and it recently stopped displaying any content. If I try to edit/configure the gadget within Confluence (via the preview pane) there is no longer an option to add the board details, eg:

I experience similar issues if I try to use the gadget within a JIRA dashbord.

The actual board (Kanban) that was previously displaying via the gadget does still display if I go directly to the board in JIRA.

We are using JIRA/Confluence cloud, and my understanding is that the Agile wallboard gadget is standard for the cloud application.

Do you have any thoughts as to why this gadget may have stopped working, and can no longer be configured?

Thanks, Christian

[Daniel Vargas Llopis]

Hi Christian,

We are experiencing the same issue, were you able to fix it or find a workaround?

This happens to us on 2 different instances.

It's also impossible to add the gadget as the preview area doesn't work.

Thank you!

[Christian]

Hi Daniel,

Unfortunately, I haven't found a solution. The gadget still does not display content and is still not configurable/editable in Confluence or on a JIRA dashbaord.

As the Kanban board itself displays fine in JIRA, I've given users the URL to the board.

Do you also see the 400 error in the console/network log?

Thanks

[Daniel Vargas Llopis]

Hi Christian,

Thank you for replying quickly. Unfortunately we don't have access to the logs at the moment because it's happening in our Cloud instance, but I have opened a support request with Atlassian.

If they are able to fix it/find a workaround I'll post it here.

Thank you

[Daniel Vargas Llopis]

Hi Christian,

I've received a reply from Atlassian, there's currently an open bug for this issue:
https://jira.atlassian.com/browse/CONFCLOUD-55048

The workaround to use the gadget in JIRA unfortunately does not work for me.

Thanks

[Christian]

Thanks for letting me know, Daniel.

Re the workaround, the gadget also does not work for me in JIRA. I've given users access directly to the Kanban board which the gadget used to display.

Cheers

[Daniel Vargas Llopis]

They found the root cause of the bug and fixed it, a fix will go live early next week!
https://jira.atlassian.com/browse/JRACLOUD-66914

[Christian]

Super, thanks again for letting me know. Cheers, Christian