All Dashboard gadgets missing. Its empty

[Gnanabaskar]

Hi All,

We tried to upgrade our Jira Server to higher version. But it failed. Then we restored Database and Jira backup and JIRA is UP now. But we are not able to view gadgets which was configured. All Dashboard seems to be empty. Is there any way to retrieve it , pls advise.

Thanks

Pradeep 

[Brant Schroeder]

@Gnanabaskar Have your check your logs to see if any errors are showing?  What browser are you using Chrome?  Have you tried different browsers or clearing your browser cache?

[Gnanabaskar]

@Brant Schroeder I tried in IE & Chrome both browsers after clearing cache as well. 

These are logs :

at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl.createSpecificationBasedGadget(GadgetFactoryImpl.java:118)
at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl.access$000(GadgetFactoryImpl.java:40)
at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl$1.visit(GadgetFactoryImpl.java:72)
at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl$1.visit(GadgetFactoryImpl.java:69)
at com.atlassian.gadgets.GadgetState.accept(GadgetState.java:132)
at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl.createDashboardItem(GadgetFactoryImpl.java:69)
at com.atlassian.gadgets.dashboard.internal.impl.StateConverterImpl.convertStateToGadget(StateConverterImpl.java:28)
at com.atlassian.gadgets.dashboard.internal.impl.DashboardImpl$DashboardItemStateConverter.apply(DashboardImpl.java:196)
at com.atlassian.gadgets.dashboard.internal.impl.DashboardImpl$DashboardItemStateConverter.apply(DashboardImpl.java:194)
at com.google.common.collect.Iterators$8.transform(Iterators.java:799)
at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:48)
at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:48)
at com.google.common.collect.Iterators$7.computeNext(Iterators.java:651)
at com.google.common.collect.AbstractIterator.tryToComputeNext(AbstractIterator.java:143)
at com.google.common.collect.AbstractIterator.hasNext(AbstractIterator.java:138)
at com.google.common.collect.Iterators$7.computeNext(Iterators.java:650)
at com.google.common.collect.AbstractIterator.tryToComputeNext(AbstractIterator.java:143)
at com.google.common.collect.AbstractIterator.hasNext(AbstractIterator.java:138)
at com.google.common.collect.TransformedIterator.hasNext(TransformedIterator.java:43)
at com.google.common.collect.Iterators$5.hasNext(Iterators.java:547)
at com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:268)
at com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:226)
at com.atlassian.gadgets.dashboard.internal.rest.representations.RepresentationFactoryImpl.createDashboardRepresentation(RepresentationFactoryImpl.java:48)
at com.atlassian.gadgets.dashboard.internal.velocity.DashboardEmbedder.dashboardToJsonObject(DashboardEmbedder.java:47)
at com.atlassian.gadgets.dashboard.internal.velocity.DashboardView.getLayoutsJson(DashboardView.java:158)
at com.atlassian.gadgets.dashboard.internal.velocity.DashboardView.writeTo(DashboardView.java:77)
at com.atlassian.jira.web.action.Dashboard.getDashboardHtml(Dashboard.java:235)
at com.atlassian.jira.web.action.Dashboard.getContextParams(Dashboard.java:616)

How to fix it pls.

Thanks

Pradeep

[Gnanabaskar]

@Brant Schroeder  Even If I try to select "Add Gadget" option, it takes to Issue Navigator screen. 

[Brant Schroeder]

Are you hosted on AWS?

[Gnanabaskar]

@Brant Schroeder  No. Windows & SQL DB server. 

[Brant Schroeder]

I am thinking that this might be your issue https://confluence.atlassian.com/jirakb/dashboard-loads-slowly-after-upgrade-to-jira-server-7-1-and-up-829919505.html 

[Ismael Jimoh]

Could you share from which version you upgraded and to which version you upgraded to. Looking at the errors, I agree with @Brant Schroeder that you likely are run into the linked error.

[Gnanabaskar]

@Ismael JimohWe tried upgrading from 7.8 version to 8.20.14 version. 

[Gnanabaskar]

@Ismael Jimoh @Brant Schroeder  

Hi, Dashboards are working in Safe Mode. But it I exit safe mode its not working.

[Ismael Jimoh]

If this is the case, then I would check what add-ons to see which add-ons provide configuration for filters, gadgets and dashboards.

One of these could be the culprit in your case but knowing which one exactly may be tricky. Enable the add-ons one at a time to try and narrow this down.

[Brant Schroeder]

@Gnanabaskar Have you cleared the app cache?  I would suggest doing this next https://confluence.atlassian.com/jirakb/how-to-clear-jira-s-plugin-cache-1157468195.html